End of Life Policy

From time to time, SQL View will decide that certain of its products have reached the end of their product lifecycle.  Reasons include:

  • Market demands, technology innovation and development driving changes
  • Products are replaced by newer and functionally richer technology.
  • To meet the latest security and corporate governance policy.

SQL View recognizes that end of life (EOL) milestones often impact the customers’ businesses and operations.  With that in mind, we have set out the End of Life milestones to help you manage the transitions, as well as the support that you will receive from SQL View.

Scope

The purpose of this policy is to outline an indicative timeline for the lifecycle of all SQL View’s software, subscriptions and services. All dates, announcements, and timelines are subject to change.

This Policy will take effect from 01 January 2022.

End of Life Milestones

The process diagram below depicts the expected service and support in each milestone.

Definitions

For purposes of this policy, the following definitions apply:

Ready to Ship (RTS)
Refers to the official date after Major Release are available for customer purchase and fulfilment.
Full Support phase will start from this date and during this phase, new feature, product enhancements, software maintenance releases, bug fixes and security patches will be provided. Supports the latest platform and updates on compliance policy.

End of Life (EOL)
Refers to the date which the release version is no longer available for purchase.
Full Support phase ends and Primary Support phase will start.

During this phase, only appropriate product enhancements, software maintenance releases, bug fixes, and security patches are offered. No new technology extensions are allowed. Support for the latest platforms available in the market as well as the latest changes in any compliance policy will no longer will be provided.

End of Service Life (EOSL)
Refers to the date which SQL View will no longer provide support including software maintenance, bug fixes and critical security patches. Any service requests will be on case-by-case basis.

Expected End of Service Life Dates

The table below depicts the expected End of Service Life date for each affected releases.

KRIS

Product Version End of Service Life Upgrade Path Additional Information
KRIS 4.0.1 31 December 2022 4.6.0
  • Active maintenance contract that expires beyond EOSL will continue to receive support till the contract expires.
KRIS 4.0.2 31 December 2022 4.6.0
  • Active maintenance contract that expires beyond EOSL will continue to receive support till the contract expires.
KRIS 4.5.0 TBC 4.6.0
KRIS 4.5.2 31 May 2023 4.6.0
  • Replaced and renamed to 4.6.0
 KRIS 4.6.0 TBC TBC
  • Latest release as of September 2021

KRIS Client Applications

Product Version End of Service Life Upgrade Path Additional Information
Desktop Integration (DI) 2.0 31 March 2023
  • KRIS DI is obsoleted as it is replaced by drag and drop filing via the KRIS web portal.
Desktop Integration (DI) 3.0 31 March 2023
  • KRIS DI is obsoleted as it is replaced by drag and drop filing via the KRIS web portal.
Email Manager 2.3.2 31 May 2023 Smart Mail Organizer 3.0
  • Smart Mail Organizer 3.0 is an advanced email filing add-on module for KRIS.
Smart Mail Organizer (SMO) 2.0 30 November 2023 Smart Mail Organizer 3.0
Smart Mail Organizer (SMO) 3.0 TBC TBC

Buildfolio

Product Version End of Service Life Upgrade Path Additional Information
Buildfolio iOS App 2.11 31 December 2022 Buildfolio II

If you have any questions about our End of Life Policy, please contact us at marketing@sqlview.com.